Consumer Duty training checklist
A free two-page checklist for UK financial services firms. Use it to test whether your Consumer Duty training reaches the right people, covers the right content and gives your board the evidence the FCA expects.
- Ten checks drawn from PRIN 2A, FCA guidance and the FCA's reviews since 2024
- Key dates, including what changed in 2025 and 2026
- Sources listed, so your compliance team can check every point
Ten checks for your training programme
Each check has a short explanation, the rule or guidance behind it and a box to tick, so you can work through it with your compliance team.
- Know who is in scope
- Cover the Duty itself
- Include Conduct Rule 6
- Build a path for each role
- Put vulnerability in every path
- Use your own products and customers
- Test judgement with scenarios
- Report by role and team
- Link training to outcomes
- Keep it current
Consumer Duty training questions
Want the detail? Read our guide to what the FCA expects from Consumer Duty training. Or score your own programme with the free Consumer Duty training gap check.
Is Consumer Duty training mandatory?
There is no standalone rule called Consumer Duty training. However, section 64B of FSMA requires suitable training on the conduct rules, including Conduct Rule 6, and the FCA's policy statement says training should help staff understand their obligations under the Duty. In practice, firms need it to comply.
Who needs Consumer Duty training?
In firms under the Senior Managers and Certification Regime, the conduct rules apply to almost all employees except ancillary staff. That includes product, marketing, control and support staff as well as the front line. Payment and e-money firms are expected to make sure their staff act in line with the Duty too.
How often should Consumer Duty training be refreshed?
The FCA does not set a frequency. Many firms align refreshers with the annual board report cycle, and update training whenever products, procedures or FCA findings change.
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